Live Chat

Victim Support is committed to ensuring this website is accessible to everyone. Being ‘accessible’ is one of the core values that guide our work.

Help using this site

If you need help using the London Victim and Witness website, there are changes you can make to your mobile (smartphone), tablet or computer.

AbilityNet has developed My Computer My Way, a free resource to help you get the best experience when using a computer or accessing the web online.

The guide covers many different ways to adapt settings to suit your needs. It’s divided into the following different areas:

Here are some solutions to help you see websites and applications more clearly.

Making the text larger
Magnifying the screen
Making your mouse pointer easier
Changing your colours

If you are deaf or have hearing loss, there are different ways that your computer, mobile or tablet can be adapted to help you.

Make your device easier to use with different tools and techniques.

We are actively working to increase usability and accessibility of our website. The site is compliant with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 level AA.

All images and images of buttons have an appropriate alt text for people using screen readers. In some case, there is also a title text to improve usability on the site. Decorative images should have null alt=“” and won’t be announced by screen readers.

We aim to provide captions on all our own YouTube video content. When we want to share other individual’s or organisations’ video content, if the YouTube video has not been accurately captioned, we will provide a link rather than embed the video on a page.

We have implemented a number of changes on the site that allow keyboard users to navigate around the site logically.


We offer a live chat service for people affected by crime in London. This service is delivered through third party software. Currently there are limited customisation options available on this platform. We will be working with the supplier to find ways to improve accessibility and customisation.

This site has links to resources on other websites. While we do our best to check the content on these links is relevant, appropriate and accessible, we cannot guarantee that it will be at all times.

Victim Support is committed to improving the digital experience for our users. We welcome all comments and feedback, positive and negative.

If you have any issues using the site or would like to make suggestions on how the site can be more accessible, please email