At LVWS we aim to provide the best possible service. We welcome all types of feedback and it’s important for us to know what you think of the support we’ve given you.

If you have a comment, compliment or suggestion for the team at LVWS, we would love to hear from you.

Victim Voice survey

The London Mayor’s Office for Policing And Crime (MOPAC), in partnership with the Metropolitan Police Service (MPS), run a survey to understand the experiences of victims of crime in London.

They are keen to hear the views of people who have experienced crime in London, whether it’s positive or negative. Giving this feedback will help develop and improve victim services.

This link will take you to the Greater London Authority website, where you can take part in the Victim Voice Survey. You can also find out how the information it collects will be used.

We’re sorry that you’re not happy with the service you’ve had from us. If we don’t get things right, we want to know about it. Your feedback helps us improve. But most importantly, we want to try and put things right for you.

Most complaints can be resolved by talking to the manager of the service you’re complaining about. The manager will:

• listen to you
• make a record of what happened
• agree the next steps with you
• ask you about the outcome you are seeking
• keep you up to date if any changes need to be made.

If you feel that the service manager can’t resolve your complaint, we have a formal complaints procedure you can follow.

Our promise to you

If you decide to make a complaint, we promise:

• to talk with you about what has happened
• that your complaint will not be handled by the person you are complaining about
• confidentiality
• to keep you updated within agreed timescales
• to treat you fairly and give you an honest response
• to treat you with respect
• to do everything we can to agree a way forward with you.

Calm Mediation

Calm Mediation provide the Restorative Justice Service for LVWS. This service is for victims and offenders of crime who wish to pursue restorative justice as a support option.

Catch22

Catch22 provide the Young Londoners’ Victim Service for LVWS. This service is for under 18s who have experienced crime, and for those supporting them.

Victim Support

Victim Support provide the following services for LVWS:

• the London Adult Service for people aged 18 and over who have experienced a crime, and for those supporting them
• the Pre-trial Witness Support Service, for adults, children and young people who require support if they are going to either a Crown or Magistrates court to give evidence in a criminal trial. Support is provided to both defence and prosecution witnesses.
• the Domestic Abuse Service, for people aged 16 years and over who are experiencing domestic violence or abuse. It also provides help for people supporting victim-survivor.